Cookie Policy
The Ticketline website, operated by TICKET LINE S.A., headquartered at Edifício Arcis, Rua Ivone Silva, No. 6, 8th Floor Left, Avenidas Novas, 1050 Lisbon, holder of Portuguese corporate taxpayer number/NIPC 504691031, uses cookies and other similar technologies to improve your experience. For the purposes of this Cookie Policy, cookies and other similar technologies (such as scripts, plug-ins, tags, device fingerprints, locally stored objects, beacons, and pixels) are all referred to as “cookies” and consist of information automatically placed on users’ computer hard drives when they access certain websites, identifying their web browser on the server.
WHO IS RESPONSIBLE FOR COOKIES?
The entity responsible for cookies may vary depending on their purpose. Thus, the following types of cookies are used on the Ticketline website and Online Store:
- Third-party cookies: cookies sent to the User’s device from a device or domain that is not managed by Ticketline, but by another entity that processes the data obtained through the cookies.
HOW LONG ARE COOKIES RETAINED?
Regarding how long cookies remain on your device, the following types of cookies should be considered:
- Session cookies: These are collected and stored while the User is accessing the Ticketline website. They are typically used to store information for the purpose of providing the service requested by the User on a single occasion and are deleted at the end of the session.
- Persistent cookies: These are not deleted when you log out or close your browser; they remain stored on your device. They are used whenever you visit the website again, allowing us, for example, to personalize your browsing experience according to your interests and provide a more personalized service.
WHAT IS THE PURPOSE OF COOKIES?
- Strictly Necessary Cookies
When necessary to ensure the website functions properly and/or to provide features requested by the User, or to save the User’s browsing preferences whenever they use the same device, and where the User has request this.
The legal basis for storing information on the User’s terminal equipment or accessing information already stored on their terminal equipment is Article 5(2) of Law No. 41/2004, of August 18. In this case, we do not need your consent to install the cookies necessary to enable the website’s features on your device. Please note that if you disable or block all cookies in your browser, your browsing experience may not be optimal, and some of the website’s features may not function properly
| Cookie Name | Responsible Entity | Service Description | Purpose | Duration |
|---|---|---|---|---|
| Equalweb | EqualWeb Ltd | EqualWeb is an external web accessibility service often integrated via JavaScript into the website to provide accessibility features (accessibility widget, text-to-speech, UI adjustments, etc.). | The tool uses functional cookies to maintain the user’s accessibility preferences. These cookies store the user’s preferences (e.g., high-contrast mode, font size, text-to-speech enabled/disabled) so that these settings are retained across pages and visits. | Persistent cookies: up to 12 months. |
| Google AJAX | Google Ireland Limited | This is a stable, reliable, high-speed, and globally available content delivery network (CDN) for the most popular open-source JavaScript libraries. | Content delivery. | Session cookie. |
| Google Fonts | Google Ireland Limited | This is a collection of fonts for commercial and personal use. | To provide fonts and improve the service. | The data will be deleted as soon as it is no longer necessary for the purposes of processing. |
| Google Tag Manager | Google Ireland Limited | This is a tag management system through which tags can be centrally integrated via an interface. Tags are small pieces of code that can track activities. Script codes from other tools are integrated via Google Tag Manager. Tag Manager allows you to control when a specific tag is triggered. | Tag management, marketing, and analytics. | The data will be deleted as soon as it is no longer necessary for the purposes of processing. |
| _GRECAPTCHA | Google Ireland Limited | This is a service that verifies whether data is entered by a human or by an automated program. | Bot protection, spam prevention, and fraud detection. | Persistent cookies: up to 180 days. |
| uc_settings and/or ucString | Usercentrics GmbH | This is a consent management service. Usercentrics GmbH is used on websites and apps as a processor for consent management purposes. | Compliance with legal obligations and storage of consent. | Session cookies. |
| YouTube Video | Google Ireland Limited | This is a video player service. Users can use it to watch, like, share, comment on, and upload videos. It involves the installation of the following cookies: __sak LAST_RESULT_ENTRY_KEY; yt-player-bandaid-host, yt-player-bandwidth, yt-player-headers-readable; yt-remote-cast-installed, yt-remote-connected-devices, yt-remote-device-id, yt-remote-fast-check-period, yt-remote-session-app, yt-remote-session-name; YEC; CONSENT; DEVICE_INFO; remote_sid; test_cookie; VISITOR_INFO1_LIVE; YSC; PREF; pm_sess; CGIC; UULE; _Secure-; YEC |
Display video. | Persistent cookies: up to 731 days. |
- Advertising Cookies
Advertising cookies and similar technologies aim to make advertising more appealing to users by selecting ads based on relevance criteria, in order to improve campaign performance reporting and avoid showing ads that the user has already seen or marked as irrelevant.
The legal basis for storing information on your terminal equipment or accessing information already stored on your terminal equipment is consent (Article 5(1) of Law No. 41/2004, of August 18).
| Cookie Name | Responsible Entity | Service Description | Purpose | Duration |
|---|---|---|---|---|
| DoubleClick Ad | Google Ireland Limited | This is an advertising service. This service allows us to deliver relevant ads to users and obtain campaign reports. It involves the installation of the following cookies: IDE; DSID; pm_sess; pm_sess_NNN; aboutads_sessNNN; FLC; RUL; PAIDCONTENT; APC. | Deliver ads, analytics, and optimization. | Persistent cookies: up to 365 days. |
| Facebook Pixel | Meta Platforms Ireland Ltd. | This is a tracking technology provided by Facebook and used by other Facebook services. It is used to track visitors’ interactions with websites (“Events”) after they click on an ad placed on Facebook or on other services provided by Meta (“Conversion”). This involves the installation of the following cookies: messaging_plugin_#; fr; _fbp; pxcelBcnLcy; _fbp. | Deliveri ads, analytics, targeting, personalization, and conversion tracking. | Persistent cookies: up to 365 days. |
| Facebook Social Plugins | Meta Platforms Ireland Ltd. | This is a Facebook social plugin that allows users to connect their website to the Facebook social network. | Integration of Facebook features, optimization, and ad delivery. | Persistent cookies: up to 90 days. |
| Google Ads | Google Ireland Limited | This is an advertising service. This service can be used to display personalized or non-personalized advertising to users. It involves the installation of the following cookies: NID; __gads; pm_sess; ANID; _gcl_au; FPGCLAW; FPGCLGB; _gcl_gb; _gac_gb_<wpid>; _gcl_aw; YSC; 1P_JAR; AID; FPAU. | Deliver ads, analytics, and statistics. | Persistent cookies: up to 396 days. |
| Google Analytics | Google Ireland Limited | This is a web analytics service. It allows you to measure return on advertising investment (ROI) and track user behavior across Flash, video, websites, and apps. It involves the installation of the following: __utmb; _ga; _gid; IDE; CONSENT; _gat; FPID; FPLC; | Ad serving and analytics. | Persistent cookies: up to 731 days. |
| Mailchimp | Intuit Inc. | This is an advertising and email campaign service. | To deliver ads and email campaigns. | The data will be deleted as soon as it is no longer needed for processing. |
| TikTok | TikTok Information Technologies UK Limited | This is a platform for short mobile videos. It involves the installation of the following: _ttp, _pangle; _ttp. | Social media and analytics. | Persistent cookies: up to 396 days. |
HOW CAN I DISABLE COOKIES AND/OR WITHDRAW MY CONSENT?
If you wish to refuse or delete any cookies (or Similar Technologies), please refer to the help and support section of your web browser for instructions on how to block or delete cookies.
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Internet Explorer: https://support.microsoft.com/pt-pt/windows/eliminar-e-gerir-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Safari: https://support.apple.com/pt-pt/guide/safari/sfri11471/15.1/mac/12.0
Please note that you may not be able to take full advantage of all the website’s features, including certain personalized features, if you delete or disable cookies.
For more information on managing cookies, please visit www.allaboutcookies.org or www.youronlinechoices.eu, which contains further information on behavioral advertising and online privacy.
If you have any questions about the cookies used by Ticketline, withdrawing your consent, or the processing of your personal data, you can contact us at the following email address: protecaodados@ticketline.pt.
You can manage the cookies we collect and your preferences through our Cookie Banner, available at the bottom of the website.