Privacidade e Segurança

The confidentiality and integrity of your personal data are a concern for TICKETLINE S.A.

TICKETLINE S.A. complies with the applicable data protection legislation, particularly in its relationships with customers, suppliers, and subcontractors, specifically Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (“Regulation” or “GDPR”).

TICKETLINE S.A. understands and accepts that the use of your personal data, which in this case is limited only to those necessary for the completion of the underlying commercial transaction (purchase and sale of ticket(s) for event(s)/show(s)), requires your prior authorization.

TICKETLINE S.A. is responsible for processing your personal data provided to us within the scope of commercial transactions conducted on its website.

TICKETLINE S.A. will use only the data provided in the context of the commercial transaction carried out by the user of its website to fulfill, and allow the fulfillment of, the fiscal or other obligations underlying that transaction.

Although the commercial transactions in question are carried out on the TICKETLINE S.A. website, they also involve the Event/Show Promoter, whose ticket(s) are acquired in the transaction. TICKETLINE S.A. is required, for fiscal and accounting reasons, to provide the Promoter with the personal data made available during the transaction closure. For this reason, TICKETLINE S.A. has taken steps to ensure that the Promoter, the recipient of your personal data, commits to using it appropriately and legitimately. However, the Promoter may have a privacy and data security policy that differs from TICKETLINE S.A.’s, and it is therefore recommended to consult the Promoter’s website to familiarize yourself with their policy.

TICKETLINE S.A. and its service providers in the area of data management and storage employ a variety of security measures, including encryption and authentication tools, to help protect and maintain the security of your personal data in accordance with applicable data protection requirements. The data provided to TICKETLINE S.A. can only be accessed by restricted personnel on a “need-to-know” basis and only within the scope of the purposes communicated herein. Data transfer is always done in an encrypted manner.

TICKETLINE S.A. protects its databases with firewalls that minimize the possibility of unauthorized access.

The data provided to TICKETLINE S.A. will be used solely for the period necessary for the purpose for which it was provided, after which it will be securely destroyed, unless, during that period, you have already withdrawn your consent.

Your personal data provided here, unless expressly authorized otherwise, will not be shared with third parties.

If explicit consent is given for the transmission of personal data to third parties, such data may be used by the third party for the purposes mentioned in that consent, notably for marketing purposes. It is hereby warned that the third party may have a privacy and data security policy different from TICKETLINE S.A., and it is recommended to consult the third party’s website to become familiar with their policy.

You may, at any time, change or withdraw your consent to the use of your personal data transmitted to TICKETLINE S.A., with effect for the future. In doing so, your data will be securely erased.

To change or withdraw your consent for the use of your personal data by the Promoter or by a third party to whom you expressly consented to the transmission of your data, you should contact the respective personal data controller directly.

To withdraw or modify your consent for the data provided to TICKETLINE S.A., you should contact TICKETLINE S.A.’s Data Protection Officer at the email address protecaodados@ticketline.pt.

Other Notes

The TICKETLINE S.A. website should not be used for exchanging computer viruses, mass mailings (spam), illegal, offensive, abusive, indecent, or defamatory material in any way. Users of the TICKETLINE S.A. website should not place fraudulent orders. Copying the website, in whole or in part, including any content or digital format belonging to the TICKETLINE S.A. website, without prior written permission from TICKETLINE S.A. is prohibited.

In cases of misuse of the website, and irrespective of the applicable legal procedures, TICKETLINE S.A. reserves the right to, among other things, cancel the user’s registration, remove orders, or any other type of content provided by the user.

Disclaimers

TICKETLINE S.A. cannot guarantee that the operation of this website is completely error-free or without periods of unavailability. The website cannot guarantee that the downloading of files will be entirely free from errors or associated risks of computer viruses.

TICKETLINE S.A. will not be responsible for any damages, regardless of their nature, arising from the use of this website.

If, with your consent, TICKETLINE S.A. transmits your personal data to third parties, it will not be responsible for the processing of such data by those third parties.

Trademarks

TicketNet is a registered trademark owned by TICKETLINE S.A.

PAYMENTS

You can make secure payments through our secure server, which encrypts all the information sent. The secure connection is established between your browser and our server using a technology called "secure server software" (SSL), which uses digital certificates issued by the company RapidSSL. It is a standard technology for this purpose, as it is among the most secure technologies currently available for e-commerce. When filling out the purchase form, you only need to enter your credit card number and expiration date. This information will be forwarded through a secure and private channel to the company REDUNICRE or MEO WALLET, which in turn uses Verified By Visa and Secure Code for Visa and EuroCards/Mastercards, respectively, to process this information.

The authorization is returned to us in real-time from the card-issuing bank to prevent fraud. To increase security, a second number, located on the back of your card, called CVV2, will be required.

You can also opt for payment via Multibanco Reference, MBWay, or Klarna.

Cookie Policy

The information collected by TICKETLINE S.A. from users of its website is kept in accordance with its Privacy Policy to ensure careful processing of all personal information provided, including the information we collect, how we use it, and with whom we share it.

How do we use the information?

Any information provided by the user will be used in accordance with the General Data Protection Regulation and our Privacy and Security Policy for the Processing of Personal Data described above. With whom do we share the information?

The collected information may be shared with promoters and partners of the events marketed on the TICKETLINE S.A. website, provided that you have given your prior and express consent.

External Links

As a courtesy to our customers, our site contains links to some third-party websites (owned by others than TICKETLINE S.A.), which we believe may contain useful information. The privacy and security policy presented here does not apply to these sites. It is hereby warned that the third parties in question may have a privacy and data security policy different from TICKETLINE S.A., and it is recommended to consult the third parties’ websites to familiarize yourself with their policy.