Resolução de Litígios

The European Union has created a website to assist consumers in submitting complaints about any dispute they are involved in. In this context, Ticket Line provides all the information you need to exercise your right to file a complaint with an official, third-party, and impartial dispute resolution entity (“dispute resolution body”), which will help you resolve the dispute in question.

Therefore, if you are dissatisfied with the purchase of a product or service on our website, or with the solution we have provided to resolve the issue, you can visit this official site and submit your complaint.

What is alternative dispute resolution?

Alternative dispute resolution is the opportunity that all consumers have to resort to official entities to help them resolve or guide them through a conflict before initiating legal proceedings in court. As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between themselves and the trader who is the subject of their complaint. The intermediary may suggest a solution to the complaint, impose a solution on both parties, or bring the parties together to find a solution. You may be familiar with the concept of alternative dispute resolution by other names: 'mediation', 'conciliation', 'arbitration', or 'competent body in consumer disputes'. Alternative dispute resolution is generally less expensive, less formal, and quicker than the judicial route.